FAQ & SHIPPING FAQ
If you want to know more about our company background and why we LOVE selling survival, and anything tactical to our customers please read our 'about us page' here.
- Do you ship to my country?
- We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Canada, and more! Orders outside of the US generally take 2 to 4 weeks to arrive.
- How long does it take for an order to arrive?
- Order processing time takes 1-5 business days before shipment. Deliveries can take up to 1 week to 3 weeks for the United States. It depends what you purchased. Certain times with large promotions and sales, deliveries can take up to 5 weeks, although this is rare. You can 'CONTACT US' or email firstname.lastname@example.org for specific shipping times.
- If you have any questions about our shipping times, please contact us and will be happy to help!
- PLEASE NOTE: *****due to supply, we are shipping directly from manufacturing from over seas instead of our US warehouse. We manufacture our products in China, Taiwan, Mexico, and Singapore. Shipping is averaging 4 to 5 weeks, mainly for the powerbank ****** As such, If we have already sent your order we will not be able to issue you a refund. For more information please contact us .
- Can I change my shipping address after I place my order?
- For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
- Can I have a tracking number?
- yes of course. Some orders will ship in multiple boxes and each box will have its own unique tracking number.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation and a shipping notice.
If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
- Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)