By making a purchase on our website, you agree to contact our support at firstname.lastname@example.org, to resolve any issue you might have according to our return policy below.
1.1 Please know that we are processing orders the same day they were placed. We are normally able to cancel an order if it’s requested within an hour or two after your order has been placed, or in some cases up to 24 hours as long as it's not yet fulfilled. However, if your order has already gone through production and fulfillment phase, we're no longer able to accommodate your request. Orders that were purchased during sale or at a discounted price are also not eligible for cancellation nor refund.
Cancellation may be possible if as long as it hasn't gone through processing or fulfillment state. Orders that were purchased during sale or at a discounted price are not eligible for cancellation nor refund. All cancellation requests after 24 hours of placing the order will not be accommodated. All reasons for cancellations must be valid and are subject for approval.
All orders are sent to our warehouse for shipping and handling on the same day. Cancellation is subject to discretion and confirmation from our customer service department. There is a mandatory cancellation fee of $20.
Due to credit card companies' fees for cancellation, we charge a cancellation fee. If the cancellation is approved by our team, a confirmation email will be sent to the customer. Depending on your bank, the amount should be credited back to your account within 7-10 business days. You may also contact your bank for more accurate timeframe.
*We do not cancel nor refund an order due to buyer's remorse. If you wish to return your item for a refund, please contact our support team at email@example.com
2.1 Wrong Address
All packages will be delivered to the address on file. You are responsible to verify the address in the confirmation email and let our staff know should there be any changes before the item is shipped. No reship or refund if you have entered a wrong address.
2.2 Stolen After Delivery
If the tracking indicates the product is delivered, We are not responsible for stolen package after delivery.
2.3 We cannot guarantee products will be delivered on time for a specific event or date. (e.g. Birthday gift, Mother's Day, Christmas) We do not guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree pay for any damages to our company.
2.4 Product not delivered on time due to unforeseen circumstances (e.g. COVID-19, Protest, Christmas delay) We do not guarantee delivery by any date because of the possible delay by our logistic partners. We will not provide any refund while the package is still in transit. If you refused delivery, no refund will be given. If you file a chargeback or dispute with the payment provider, you admit to direct breach of contract on your side and agree pay for any damages to our company.
2.5 Failed Attempt / Return to Sender / Pick-Up
All packages will be delivered to the address on file. You are responsible to receive the package when it is delivered or pick up the package from the post office. No reship or refund if the package is return to sender due to failed attempt to deliver or package is not pick up form the post office.
3. Return & Exchange
Please note we are unable to send merchandise return labels for returns at this time. We do not provide a return label or pay for returns shipping. The customer is responsible for all return shipment/freight charges.
Exchanges are granted on a case-to-case basis. We do not grant exchanges due to dislike of an item upon receipt of order as it is the customer’s prerogative to purchase based on what is presented online. Similarly we do not exchange wrong size orders as this is the customer’s responsibility to assure that the item they are ordering fits them.
REASONS FOR RETURNS:
Requests for exchanges must be made within 7 days of receiving your order.
3.1 A change in size
Refunds will not be issued for sizing disputes, only exchanges are allowed.
If the customer made the error of placing an order in a wrong size, Survival Addicts may give few options to process an exchange but the costs related for the exchange must be covered by the customer.
All exchanges are subject for approval and Survival Addicts does not give free exchanges.
3.2 You received the wrong item
Please send a photo of the incorrect item to firstname.lastname@example.org and we will follow it up for you.
3.3 You received a damaged/faulty item
Quality is our top priority, If you receive damaged or faulty item. Send an email to email@example.com stating your order number and a photo of the faulty or damaged item.
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area clearly so our support team review it here: firstname.lastname@example.org
3.4 WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:
A 'change of mind' because we manufacture on demand.
The item(s) have been worn or washed
The item(s) have been altered in any way
The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
The item(s) do not have the original tags on them
The item(s) were a Final Sale item
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items (not on their regular price) or discounted items cannot be canceled nor refunded. You may contact our support team via email for further assistance at email@example.com and we will be glad to give you the best option possible
We do not cancel nor refund an order due to buyer's remorse
Any further questions about our return policy?
Please send us an email at firstname.lastname@example.org
4. Chargeback & Dispute
4.1 If you file a chargeback with the bank, any cost incurred to our company will be invoiced to you. An immediate payment of the past due amount(s) is required to avoid your account being reported as past due to the credit reporting agencies. This could have significant negative impacts on your overall credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com